Returns & Exchange Policy

If you are not 100% satisfied with your purchase, you can return your product and get a full refund or exchange within 14 days of purchase.

You will need to contact us within 5 days of receiving your order and return the items back to us within 14 days from delivery in the unused original condition and original packaging. Once we have received the items, we will email you to let you know and then we will then inspect them, then issue a full refund or exchange dependant on the condition. 

Please note that sale items will not be refunded.

 

Customers are responsible for the return shipping costs. If the product is received damaged then photos of the item as received will be needed within 24 hours of delivery, so that i can claim on the insurance as I will ship fully insured. 

For all refund and exchange queries please email us at lunaholisticsgifts@gmail.com with your order reference number and query.

 

Please understand that all items that state they are handmade may vary slightly to the photos on the webshop, as the colours of the gemstones, charms, glitters and pigments may differ each time. Each individual item that is handmade is unique and no 2 items are perfectly identical therefore returns purely for this reason will not be excepted.

We hope you enjoy your products. Thank you x

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